Contact Us

For more information about purchasing gold and silver from CIBC, or for assistance, please contact our Support Desk at:  

       Email: Mailbox.Helppreciousmetals@cibc.com

       Phone:  1-855-236-4272

Our team is available Monday to Friday from 7:00am to 8:00pm EST. Outside these hours, please leave a voicemail with your name, contact number and the nature of your query and we’ll get back to you within 1 business day.

Holiday hours: On December 24th and Dec 31st the Business Contact Centre will be open from 7:00 am to 6:00pm EST

You can also view our Frequently Asked Questions to obtain helpful information.